Last updated: August 11, 2026
This page explains how to delete your Rastro account (Rastro: Hábitos Diários), an app developed by Sothen Consultoria em Tecnologia da Informação Ltda., and what happens to your data afterwards.
1. Delete from the app
Open Rastro and go to Profile › My account › Delete account. Confirm in the dialog that appears.
You do not need to reinstall the app or contact support.
2. Delete by email
If you no longer have access to the app, email contato@rastro.day from the address linked to your account with the subject "Account deletion". We reply within 5 business days, and deletion follows the same timelines described below.
3. What happens immediately
Your access ends and active sessions stop working. Your email, profile picture, and login provider identifier (Google or Apple) are anonymized right away, and your routines are deactivated. From that moment on, the account cannot be recovered.
4. What is permanently deleted
Within 30 days we permanently and irreversibly erase all data tied to the account: your profile, routines, schedules, check-in records, streak history, notification and language preferences, and the device push notification tokens.
5. What we keep, and for how long
During those 30 days we retain the deletion request itself, which includes the account's original email address, to prove the request was honored and to prevent wrongful deletions.
After that we keep only what the law requires: technical error and access logs, for the periods set by Brazil's Internet Civil Framework, and subscription billing records, for the applicable tax period. These records are not used to identify you inside the app.
6. Rastro Premium subscription
Deleting your account does not cancel your subscription. Cancel it in the store where you purchased it: on the Google Play Store, under Payments and subscriptions › Subscriptions; on the App Store, under Settings › your name › Subscriptions. Cancel before deleting your account so you are not charged at the next renewal.
7. Export your data first
If you want to keep your history, export it before deleting: Profile › Data and privacy › Export my data. Nothing can be recovered after deletion.
8. Questions
Email: contato@rastro.day Help center: rastro.day/en/support Privacy Policy: rastro.day/en/privacy
Sothen Consultoria em Tecnologia da Informação Ltda. · CNPJ 47.585.487/0001-85